Shipping policy
Shipping Policy
Processing Time
- All orders are processed within 1-5 business days after payment confirmation.
- Orders are not processed, shipped, or delivered on weekends or public holidays.
- If there is a significant delay in shipping your order due to unforeseen circumstances, we will notify you via email.
Shipping Rates & Delivery Times
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Domestic Shipping (Within Malaysia):
- Standard Delivery: 3-7 business days
- Shipping Fee: Based on order weight and location (calculated at checkout).
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International Shipping:
- Standard International Delivery: 10-30 business days
- Shipping Fee: Based on destination and order weight (calculated at checkout).
Please note that delivery times may vary due to customs clearance or delays by courier services.
Order Tracking
- Once your order is shipped, you will receive a confirmation email with a tracking number.
- You can use the tracking number to check your shipment status on the courier's website.
Customs, Duties, and Taxes
- For international shipments, customers are responsible for any applicable customs and import taxes.
- Sahara Scarves is not liable for delays caused by customs clearance or for packages held by customs authorities.
Failed Deliveries
- If a delivery attempt fails due to an incorrect address provided by the customer, additional shipping charges may apply for re-delivery.
- We are not responsible for lost packages due to incorrect or incomplete shipping addresses.
Shipping Restrictions
- Certain products may be subject to restrictions based on your delivery destination.
- Sahara Scarves reserves the right to cancel any orders that cannot be shipped to your location.
Contact Us
For any shipping-related inquiries, please contact us at saharascarves@gmail.com.